CHARCOAL FACE WASH

We try and ship all in stock items within 24-48 hours of receiving your order. We do not ship on Saturdays, Sundays or holidays.

Upon checkout you will have the option of selecting; USPS, UPS, DHL as your shipping carrier. Rates and speed of shipping will display once you select your country and zip code. If you have any specific shipping instructions please include them in the "notes" field on the checkout page. We ship discretely in plain boxes, the return address will be listed as; LeatherDaddy Skin Company.

For international shipments, we must include documentation stating the contents of the package for Customs purposes. We have no control over Customs procedures, duties, taxes or fees charged by any government for imported products purchased on our Web Store. We are not responsible for packages that are opened or seized by Customs or any other government officials.

We have no control over shipping carrier policies, delivery times, or missed deliveries due to unforeseen circumstances.

PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS BEFORE SUBMITTING AN ORDER.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at scrubtastix@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scrubtastix@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, LeatherDaddy 50ml Eau De Parfum.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.